Hotel Policy

Masinagudi, The Nilgiris

Where the place you can relax and enjoy.

Room charges exclude applicable taxes and additional services. Guests are advised to contact the Duty Manager for detailed information.

All bills must be settled upon presentation. Personal cheques are not accepted.

Management reserves the right to retain or auction guest belongings in case of unpaid dues.

Storage services are provided at the guest's risk and are limited to a maximum of 30 days.

Valuables should be secured in lockers provided by the hotel. Management is not responsible for any loss or damage.

Hazardous goods, contraband, weapons, and gambling activities are strictly prohibited.

Pets are not allowed on the premises.

Guests will be held liable for any damage to hotel property caused by themselves or their visitors.

Guests are expected to maintain decorum. The management reserves the right to evict disruptive or disrespectful individuals.

Guests do not acquire tenancy rights; the management retains full control of the premises.

All guests must adhere to applicable laws and hotel regulations

Visitors are not allowed in guest rooms without prior permission and may incur additional charges.

Personal details (e.g., name, contact info, preferences) are collected to improve service quality.
Data is used for reservations, communication, and guest services.
With consent, it may be used for marketing, promotions, and surveys.
Anonymized data helps improve hotel operations.
Shared only with trusted partners like payment processors as necessary.
Not shared with third parties for marketing without explicit consent.
Disclosed only when legally required.
Protected through encryption and access control.
Retained only as necessary or legally required.

Check-In: Guests must present valid identification for verification purposes.

Rooms must be vacated by the designated time. Late check-out is subject to availability and additional charges.

Valuables left in rooms/suites are the responsibility of the guest; use the hotel’s safe custody service.
Damaged or broken items will incur charges thrice their market value, as determined by the management.
Guests are prohibited from affixing labels or markings to walls and furniture. Charges for damages will apply.

Room tariffs may change without prior notice. Advance payments are non-refundable under certain circumstances.
Illegal or improper use of hotel premises is strictly prohibited.
Laundry services must be used for washing clothes; in-room washing is not allowed.
Visitors are only allowed in guest rooms with prior permission from reception.
Outside food and beverages are not permitted inside the hotel premises.
All disputes are subject to Mattannur jurisdiction.

Free Cancellation if cancelled before 3 days / 72 hours before check-in

50% of the booking value will be cancellation charges if cancelled within 3 days / 72 hours of check-in time
100% of the booking value will be cancellation charges if cancelled within 24 hours of check-in

Address: Singara Road, Masinagudi, The Nilgiris | Phone:+91 -423-2526786, 9843577133| Email: contact@thenestinn.com